# Customer Service Agent - Multilingual French-German-English (Full remote)

**Company:** GOLD AVENUE
**Department:** Sales & Customer service
**Location:** Spain, Germany
**Remote status:** Fully Remote

We are seeking a Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: **Fluent in French, German** AND a good command of a fourth language (English, Italian or Spanish), enabling effective communication across diverse customer bases.  
  
- Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike.  
-Customer-centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations.  
-Proven Customer Service Experience: Strong background in customer-facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude.  
-Quick Thinking & Problem-Solving: Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs.  
-Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail.  
-Tech-Savvy & Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes.  
-Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals.  
-Time Management & Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure.  
-Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.  
  
YOUR TASKS :  
  
- Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).  
- Take responsibility for customers' problems and track the requests accurately and efficiently.  
- Manage orders from receipt to delivery.  
- Maintain accurate records and document customer service actions and discussions.  
- Maintain an orderly workflow according to priorities.  
- Be the point of contact for the onboarding of new customers.  
- Occasional translations or assistance to other services.  
- Bring in ideas to improve the customer service experience; your voice counts!  
  
WHAT YOU BRING WITH YOU :  
  
High level of judgment, integrity and confidentiality.  
Start-up spirit.  
Positive attitude.  
Multitasking skills.  
Ideally located in Spain, Germany or Italy.  
  
WHAT WE OFFER  
  
Flexibility timetable  
Join an awesome and passionate team  
Work in Finance - Precious metals  
Work from home  
  
START DATE:  
  
As soon as possible  
Salary : 15 -17 €/hour according to experience.

_This position is no longer accepting applications._