Head of Operations
Join our vibrant and dynamic team! Discover our company culture here https://careers.goldavenue.com/
Join Us as Our New HEAD OF OPERATIONS (100%)
We’re searching for a dynamic and experienced Head of Operations to be the driving force behind streamlining our business processes and optimizing our physical and digital operations. This role will shape the future of a rapidly growing company. You’ll work hand-in-hand with our executive team, using your deep knowledge of business operations to propel us to new heights. Your impact will be felt across the organization, from boosting efficiency to driving strategic decisions.
Your Mission :
- Streamline Business Processes: Dive deep into our existing processes, spot inefficiencies, and turn them into opportunities for growth. Your goal? Enhance productivity and operational excellence across the board.
- Strategic Planning: Team up with our execs to craft and roll out strategies that keep us growing strong. Your insights will ensure our operations are always one step ahead, supporting sustainable growth and scalability.
- Be the Communication Bridge: You’ll be the key link between operations, customer support, logistics, and other departments, ensuring everyone’s on the same page and working towards our common goals.
- Operational Reporting: Keep us informed with spot-on operational reports and analyses. Your insights will help us make smart, data-driven decisions that improve our overall performance.
- Lead Logistics and Customer Support: Take charge of our logistics and customer support teams, ensuring smooth operations and top-notch service for our clients.
- IT-Driven Collaboration: Work closely with IT and other teams to draft detailed specifications and suggest tech-driven improvements. You’ll help align tech solutions with our business needs, ensuring everything runs like a well-oiled machine.
- Champion Continuous Improvement: Foster a culture of ongoing improvement. Develop and implement new systems and processes that take our internal efficiency to the next level.
- Lead and Inspire: Guide, mentor, and develop your team, creating a culture where excellence, accountability, and continuous learning are the norms.
Your Skills:
- Bachelor’s degree in Business Management, Operations, or a related field (an advanced degree is a bonus).
- 5-10 years experience in operational leadership, preferably in a fast-paced startup environment.
- Previous consulting experience or a similar cross-functional role is a big plus. We need someone who can navigate the complexities of a growing business and bring different teams together.
- Proven ability to streamline processes and drive operational efficiency.
- Strong analytical and problem-solving skills, with a love for data-driven decisions.
- High IT Literacy with advanced Data and Excel skills (including pivot tables and complex lookup formulas).
- High level of autonomy and a proactive, can-do attitude.
- Top-notch communication skills, both written and verbal, with the ability to influence and collaborate across all levels of the company.
- Familiarity with operational tools and software (like ERP systems, CRM platforms) is a plus.
- Fluent in English and French (spoken and written).
- Swiss or EU nationality or holder of a valid Swiss work permit.
- Department
- Administration
- Locations
- Geneva
- Remote status
- Hybrid Remote
Geneva
Workplace and culture
Hey there! 👋 We’re GOLD AVENUE, and we’re here to shake up the world of precious metal investment. If you think gold is just an old and dusty metal, well, our goal is to prove you wrong.
Do most precious metals online resellers you know have a 1990’s looking website, a long list of hard-to-understand products, somewhat cheap and obscure prices, and no solution to store or resell your gold? Well, we have the opposite:
- A UX-friendly website: making it as simple as buying socks (are socks easy to buy?)
- a brand new mobile app: putting gold investment at your fingertips
- Clean and crisp design: we like it easy on the eye
- Transparent and simple pricing: because we hate complexity, don’t you?
- The best all-in-one solution on the market: or should we say… in Europe?
- A multilingual and expert customer service: did we say we like to make things simple?
- Enjoyable educational content: helping you understand what makes gold tick
That’s because we’re on a mission to do things different, and make gold investment accessible to everyone.
Why you’ll love working with us:
- 💥 To make an impact: Your work will directly help people across Europe invest smarter and feel more secure about their future.
- 🌱 To grow with us: We’re all about learning and growing together. Whether you’re a newbie or a pro, there’s always room to level up here.
- 🌴 To send you great vibes: We believe work should be fun and fulfilling. Join a team that’s friendly, supportive, and ready to celebrate every win, big or small.
- 😎 To enjoy a flexible work life: Need to work from home sometimes? No problem. We value balance and understand life’s demands.
Why we love working here ❤️
We might be 7 years old but we keep the positive startup mentality that's been with us from the start. Our company culture mixes a keep pushing attitude with a focus on our team's well-being in this fast-paced and often remote world.
In other words, we care about being flexible, caring, and human with our team, and we welcome anyone who brings a unique perspective, some cool ideas and skills, and most importantly a sense of ownership and hard work to accomplish great things together!
Want more perks? Well, we’ve got more! Office in Geneva’s old town with a shaded courtyard for summer lunches, showers for those who like a run around the lake, ping-pong table to show your skills, free snacks, coffee, tea, fruits, in the kitchen, etc. And because it’s not only about work, we also like to organize a yearly summer company retreat to enjoy a few days all together in a nice location, and of course company parties and afterworks throughout the year.
Who we are? We’re a diverse crew with a shared passion for making precious metals accessible to everyone. We’re proud to be leaders in the market, but we’re even prouder of our awesome team. If you’re looking for a place where your ideas matter and your work makes a difference, GOLD AVENUE is the spot for you.
Join us in shaping the future of precious metal investments. Let’s create something great together!
About GOLD AVENUE
With more than 60 years in the industry, MKS PAMP GROUP has always searched for innovative ways to move across the value chain to better serve our customers. With the creation of GOLD AVENUE, we wanted to get closer to our end clients in order to serve them straight from the source and directly share with them our passion for precious metals.
Head of Operations
Join our vibrant and dynamic team! Discover our company culture here https://careers.goldavenue.com/
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