Operations Assistant (Freelance)
We are seeking an Operations Assistant to reinforce our Operations Team.
YOUR SKILLS:
- Fluent in both English and French.
- Excellent coordination skills with the ability to deal with diverse departments: sales, compliance and customer support.
- Excellent communication skills enabling you to engage in efficient conversations with your colleagues, and to build strong connections with our customers.
- Ability to take ownership of tasks and thoroughly track them until resolved.
- Great eye for detail.
- Comfortable and autonomous in managing and prioritizing your workload.
- Ability to work in a fast-paced environment.
YOUR TASKS:
- Contact customers to follow up on administrative and compliance-related topics.
- Support the customer support team where and when required.
- Answer customers’ administrative and sales questions, via emails or calls to support our Sales Manager.
- Thoroughly review customer files based on compliance standards (“Know Your Customer” process).
- Coordinate the cross-department escalation of customer support cases and organize resolution between all involved departments.
- Track administrative and customer-related cases accurately and efficiently.
- Assess priorities and maintain an orderly and timely workflow.
- Bring in ideas to improve the operations, your voice counts!
WHAT YOU BRING WITH YOU:
- High level of judgment, integrity and confidentiality.
- Start-up spirit.
- Positive attitude.
- Multitasking skills,
- Ideally located in Spain.
- Department
- Administration
- Locations
- Germany, Spain
- Remote status
- Fully Remote
Workplace and culture
Hey there! 👋 We’re GOLD AVENUE, and we’re here to shake up the world of precious metal investment. If you think gold is just an old and dusty metal, well, our goal is to prove you wrong.
Do most precious metals online resellers you know have a 1990’s looking website, a long list of hard-to-understand products, somewhat cheap and obscure prices, and no solution to store or resell your gold? Well, we have the opposite:
- A UX-friendly website: making it as simple as buying socks (are socks easy to buy?)
- a brand new mobile app: putting gold investment at your fingertips
- Clean and crisp design: we like it easy on the eye
- Transparent and simple pricing: because we hate complexity, don’t you?
- The best all-in-one solution on the market: or should we say… in Europe?
- A multilingual and expert customer service: did we say we like to make things simple?
- Enjoyable educational content: helping you understand what makes gold tick
That’s because we’re on a mission to do things different, and make gold investment accessible to everyone.
Why you’ll love working with us:
- 💥 To make an impact: Your work will directly help people across Europe invest smarter and feel more secure about their future.
- 🌱 To grow with us: We’re all about learning and growing together. Whether you’re a newbie or a pro, there’s always room to level up here.
- 🌴 To send you great vibes: We believe work should be fun and fulfilling. Join a team that’s friendly, supportive, and ready to celebrate every win, big or small.
- 😎 To enjoy a flexible work life: Need to work from home sometimes? No problem. We value balance and understand life’s demands.
Why we love working here ❤️
We might be 7 years old but we keep the positive startup mentality that's been with us from the start. Our company culture mixes a keep pushing attitude with a focus on our team's well-being in this fast-paced and often remote world.
In other words, we care about being flexible, caring, and human with our team, and we welcome anyone who brings a unique perspective, some cool ideas and skills, and most importantly a sense of ownership and hard work to accomplish great things together!
Want more perks? Well, we’ve got more! Office in Geneva’s old town with a shaded courtyard for summer lunches, showers for those who like a run around the lake, ping-pong table to show your skills, free snacks, coffee, tea, fruits, in the kitchen, etc. And because it’s not only about work, we also like to organize a yearly summer company retreat to enjoy a few days all together in a nice location, and of course company parties and afterworks throughout the year.
Who we are? We’re a diverse crew with a shared passion for making precious metals accessible to everyone. We’re proud to be leaders in the market, but we’re even prouder of our awesome team. If you’re looking for a place where your ideas matter and your work makes a difference, GOLD AVENUE is the spot for you.
Join us in shaping the future of precious metal investments. Let’s create something great together!
About GOLD AVENUE
With more than 60 years in the industry, MKS PAMP GROUP has always searched for innovative ways to move across the value chain to better serve our customers. With the creation of GOLD AVENUE, we wanted to get closer to our end clients in order to serve them straight from the source and directly share with them our passion for precious metals.
Already working at GOLD AVENUE?
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